Proply Lens Cancellation and Refund Policy

Proply Lens provides digital content and software-as-a-service workflows that may begin immediately after purchase or activation. Accordingly, refund requests are reviewed against two cumulative conditions that must both be satisfied.

Time condition: no more than 72 hours may have passed since the original purchase.

Usage condition: none of the credits included in the purchased package may have been consumed for enhancement, staging, editing, rendering, export, or any other paid workflow.

Refund requests will not be approved in the following situations:

• more than 72 hours have passed since the purchase date, even if the credits remain unused;

• some or all credits in the relevant package have already been used;

• the request is based solely on personal taste, preferred output style, or dissatisfaction with an AI-generated result that remains consistent with the nature of an on-demand generative service.

Customers who believe they meet the eligibility requirements should contact support@proplylens.com from the email address associated with the purchase and include relevant order details together with a brief explanation of the request.

If approved, refunds are issued back to the original payment method whenever possible. Depending on the payment provider and banking system, settlement may take 7 to 14 business days after approval.

The Platform evolves continuously. Feature updates, model changes, workflow improvements, revised credit costs, or pricing changes do not in themselves create a right to refund for purchases that do not otherwise meet the eligibility criteria above.